Frequently Asked Questions & Answers
Our flexible home care pricing and personalized care plans are designed to support seniors across the Greater Toronto Area and surrounding communities. We offer transparent rates and customized care options based on each client’s needs, ensuring families receive reliable, compassionate support that promotes safety, independence, and peace of mind at home.
Everything You Need to Know About
Home Care Services
Step 1: Contact Peace In Home Health Care Services Inc.
Call our team to get started. We are available whenever you need us and ready to guide you through the process with ease and support.
Step 2: Free Phone Assessment (Preferred Option)
We offer a convenient free over the phone assessment to discuss care needs, daily routines, health concerns, and scheduling. This is our preferred and most efficient way to begin planning care.
If additional clarity is needed, we can also arrange a light in home assessment.
Step 3: Personalized Care Plan & Caregiver Matching
After the assessment, we create a tailored care plan and carefully match your loved one with a qualified caregiver whose skills, personality, and values best fit their needs.
Step 4: Meet Your Caregiver
Before services begin, we can arrange a meeting either in person or virtually so you can get to know the caregiver, ask questions, and ensure the match feels right for your family.
Step 5: Begin Care and Stay Connected
Once you approve everything, care begins. You will also be connected with your dedicated Care Coordinator, who provides ongoing communication, updates, and continuous support to ensure exceptional, consistent care.
Yes, we do offer in‑home assessments when needed. However, to make the process more efficient and convenient for families, we primarily provide assessments over the phone or through a Zoom meeting. These options save time, allow us to gather all necessary information quickly, and make it easier for families with busy schedules. If preferred or if the situation requires it, we can arrange an in‑person assessment with our Nurse Care Manager to ensure we fully understand your loved one’s needs.
To create a personalized care plan, Peace In Home Health Care Services Services needs comprehensive information about your loved one's daily life, health, and personal preferences. This information is gathered during your initial discussion and the free in-home assessment.
Based on the website, here is what they require:
Core Information Needed for a Care Plan:
| Category | Specific Details Needed (As Listed on the Website) |
|---|---|
| Personal Care & Daily Living | • Daily routines and schedules • Needs and preferences for personal care • Meal preferences and dietary requirements |
| Health & Medical Management | • Specific health conditions and limitations • Medication management needs • Doctor's appointment schedules • Any need for first aid or skilled care |
| Lifestyle & Preferences | • Lifestyle habits and social preferences • Values and interests (to match caregiver values) • Desired level of companionship and activities |
| Logistics & Family Involvement | • Preferred schedule for caregiver visits • Family's specific concerns and goals • How the family wants to receive updates |
Home care is supportive, non‑medical or medical assistance provided to individuals in the comfort of their own homes. It helps seniors or those with health challenges maintain independence, safety, and quality of life. Home care can include personal care, companionship, meal preparation, medication reminders, housekeeping, mobility support, dementia care, and more. Care is personalized to each person’s needs and delivered by trained caregivers or nurses, allowing individuals to stay at home, where they feel most comfortable.
Step 1: Initial Conversation
A family member contacts our team to discuss your loved one’s needs—such as personal care, meal preparation, mobility assistance, companionship, or daily routine support.
Step 2: Personalized Care Plan
We create a customized care plan and schedule based on your loved one’s preferences, abilities, and lifestyle. For example: “A caregiver visits twice a week in the mornings to assist with bathing, light housekeeping, and meal preparation.”
Step 3: Meet Your Caregiver (If Preferred)
We can arrange a meeting—either in person or virtually—so you can get to know the caregiver before services begin. This helps ensure comfort, trust, and a good match.
Step 4: Care Begins at Home
A trained, compassionate caregiver arrives at the scheduled times to provide support. While not medical nurses, our caregivers assist with daily living, promote safety, and offer comfort and companionship.
Step 5: Ongoing Family Involvement
We keep families informed with regular communication and updates. Care plans remain flexible and can be adjusted at any time as needs or circumstances change.
Home care provides non‑medical support that helps individuals live safely and comfortably at home. This includes personal care, companionship, meal preparation, light housekeeping, mobility assistance, and daily living support. Home health care, on the other hand, involves medical services delivered by licensed professionals such as nurses or therapists, including wound care, medication administration, and rehabilitation. In short, home care supports daily life, while health care services address medical needs.
- Personal Care Assistance
- Companionship & Social Support
- Light Housekeeping Services
- Medication Reminders & Management Support
- Meal Preparation & Nutritional Assistance
- Dementia & Alzheimer’s Care
- Respite Care for Family Caregivers
- Mobility Support & Safe Transfer Assistance
- Errand Services & Appointment Accompaniment
- Seasonal Outdoor Support
- Home Safety & Maintenance Assistance
- Palliative & Comfort‑Focused Care
Yes. We offer flexible care schedules, including daytime, evening, overnight, and full 24/7 support. Whether you need a few hours a week or around‑the‑clock assistance, we can provide continuous, reliable care to meet your family’s needs.
Absolutely. Home care services can be either short-term or long-term, and they are designed to be highly flexible to match the changing needs of the individual and family.
Care can begin very quickly. After completing the assessment, we can typically start services within 24–48 hours. For urgent or time‑sensitive situations, we do our best to arrange same‑day or next‑day support whenever possible.
Peace In Home Health Care Services Inc. employs trained and certified professionals, including PSWs and nurses, who are fully insured, bonded, background checked, and First Aid/CPR certified. Our caregivers receive ongoing training in dementia care, safety, infection control, and best care practices. Each caregiver is carefully selected not only for their expertise, but also for their compassion, professionalism, and compatibility with each client’s unique needs.
Yes, Peace In Home Healthcare’s caregivers are bonded and insured, meaning the agency carries insurance and bonding protection for the caregivers they send into clients’ homes. According to the detailed Home Care Markham page, every Personal Support Worker (PSW) or nurse on their team is bonded and insured, in addition to being certified in CPR and First Aid and screened through enhanced vulnerable-sector police checks. This helps ensure families have financial protection and peace of mind when caregivers provide in-home support.
All caregivers undergo background screening before they’re placed with clients. Specifically, every Personal Support Worker (PSW) or nurse is cleared through an enhanced vulnerable sector police check, which is a rigorous criminal background check designed to identify any records that could affect their suitability to work with vulnerable adults.
This enhanced police check is part of their standard hiring and screening process to help ensure safety and trustworthiness in the caregivers they send into people’s homes.
Consistent, Compassionate Care You Can Rely On:
At Peace In Home Healthcare Services, we understand that continuity of care is essential for building trust and comfort. That’s why we strive to match each client with a consistent caregiver whenever possible, while maintaining the flexibility needed to ensure reliable support tailored to your needs.
When you first contact us, one of our care coordinators conducts a personalized assessment to understand your loved one’s care requirements, preferences, and lifestyle. Based on this information, we carefully select a caregiver who is a strong match in terms of personality, language, interests, and level of care required.
To ensure the best possible fit, we offer an introductory or pilot shift. This allows you and your loved one to experience the caregiver’s support firsthand. If the match does not feel right, we will promptly arrange a new caregiver at no additional cost.
Our goal is to build long-term, meaningful relationships between clients and caregivers. However, if scheduling adjustments or specific care needs require a different caregiver on certain days, our team will coordinate the transition seamlessly while maintaining the highest standards of training, professionalism, and oversight.
With Peace In Home Healthcare Services, you can feel confident knowing your loved one receives reliable, compassionate, and consistent care every step of the way.
At Peace In Home Healthcare Services, we understand how important reliable care is for our clients and their families. While unforeseen circumstances such as illness may occasionally affect a caregiver’s schedule, our team works proactively to ensure your care continues smoothly.
Each client is supported by a dedicated care coordinator who remains available by phone or text to assist with any scheduling adjustments or concerns. If a caregiver becomes unavailable, families are notified as early as possible, and our team works promptly to arrange appropriate coverage whenever needed.
Our focus on clear communication, proactive coordination, and personalized support helps ensure your loved one continues to receive compassionate and dependable care.
Peace In Home Healthcarematches caregivers with clients through a personalized process that takes into account both practical care needs and personal compatibility. After an initial consultation and assessment of your loved one’s routines, health goals, preferences, language, and interests, the care coordinator selects a caregiver whose skills, training, and personality fit those needs. They look beyond just qualifications — for example, matching based on language or shared hobbies when possible — and then introduce the caregiver on a trial or pilot shift so you can see how well they connect. If the match isn’t ideal, Peace In Home will rematch you with a different caregiver at no extra charge.
Many families prefer home care because it allows their loved ones to remain in familiar surroundings while receiving personalized support. Home care often promotes greater comfort, independence, and quality of life.
You can contact our team by phone, email, or through the contact form on our website. Our care coordinators are happy to answer your questions and help you explore the best care options for your loved one.
At Peace In Home Healthcare Services, our caregivers provide support with a variety of daily activities designed to promote comfort, safety, independence, and quality of life at home.
Our caregivers can assist with:
Personal care – Support with bathing, grooming, dressing, toileting, and mobility to help maintain hygiene, dignity, and safety.
Meal preparation – Preparing nutritious meals and encouraging healthy eating habits.
Medication reminders – Helping ensure medications are taken correctly and on schedule.
Companionship – Providing meaningful conversation, social interaction, and engaging activities to support emotional well-being.
Light housekeeping – Assisting with tasks such as tidying up, laundry, and maintaining a clean living environment.
Escort and transportation – Accompanying clients to medical appointments, errands, or social outings when needed.
These everyday supports allow clients to remain safe and comfortable in their own homes, while also easing the responsibilities placed on family caregivers.
Yes. At Peace In Home Healthcare Services, we provide professional and compassionate personal care services to support clients with essential daily routines while maintaining their dignity and comfort at home.
Our trained caregivers can assist with activities such as bathing, grooming, dressing, toileting, and safe mobility or transfers. All personal care is delivered with the highest level of respect, sensitivity, and attention to each client’s individual needs.
These services help ensure that clients maintain proper hygiene, comfort, and independence, while giving families peace of mind knowing their loved ones are receiving attentive and reliable care in the familiarity of their own homes.
Yes. At Peace In Home Healthcare Services, we proudly offer companionship care services designed to support seniors who live alone and may benefit from regular social interaction and assistance with daily routines.
Our caregivers provide friendly conversation, emotional support, and meaningful engagement to help reduce feelings of loneliness and isolation. In addition to companionship, caregivers can also assist with light activities, meal preparation, and everyday tasks, helping seniors maintain a comfortable and enjoyable daily routine at home.
This service is especially valuable for older adults who wish to remain independent in their own homes while staying socially connected and supported. Our goal is to promote both emotional well-being and overall quality of life for every client we serve.
Yes. At Peace In Home Healthcare Services, our caregivers provide medication reminders and coordination support to help clients stay on track with their prescribed medication routines.
Caregivers can provide timely reminders to ensure medications are taken as scheduled, helping reduce the risk of missed doses. They may also assist with medication-related coordination, such as picking up prescriptions from the pharmacy or helping communicate important updates to family members or healthcare providers when appropriate.
This supportive approach helps clients maintain safe and consistent medication routines, while offering families added peace of mind that their loved ones are receiving attentive and reliable support at home.
Please note: caregivers provide reminders and assistance but do not administer medications unless permitted under applicable regulations and care plans.
Yes. At Peace In Home Healthcare Services, we provide compassionate and specialized support for individuals living with dementia and Alzheimer’s disease. Our care plans are carefully customized to address the unique challenges associated with memory loss and cognitive decline.
Our caregivers are trained to provide patient, respectful, and attentive care, helping clients maintain comfort, safety, and dignity in the familiarity of their own homes. Support may include assistance with daily routines, personal care, reminders, companionship, and structured activities that promote stability and emotional well-being.
By focusing on consistent routines, compassionate communication, and personalized assistance, we help individuals living with dementia or Alzheimer’s remain as independent and comfortable as possible, while providing families with reassurance and support.
Yes. At Peace In Home Healthcare Services, we offer post-hospital and post-surgery home care support to help individuals recover safely and comfortably at home. Our services are designed to provide flexible, short-term assistance during the important transition period following a hospital discharge.
Our caregivers can often be arranged quickly—sometimes within a day or two after discharge—to provide the support needed during recovery. This may include assistance with personal care, medication reminders, light housekeeping, meal preparation, mobility support, and companionship.
Post-hospital care helps bridge the gap between hospital treatment and full independence at home, ensuring clients receive the assistance they need while recovering. Our goal is to promote a safe, comfortable recovery environment, while also providing peace of mind for family members and loved ones.
Yes. At Peace In Home Healthcare Services, our caregivers provide mobility support and fall prevention assistance as part of our comprehensive in-home care services. We understand that maintaining safe movement at home is essential for preserving independence and reducing the risk of injury.
Our caregivers are trained in safe mobility practices, fall prevention strategies, and proper lifting and transfer techniques. They can assist clients with activities such as walking support, moving safely around the home, and transfers between bed, chair, or other seating areas.
By encouraging safe movement and using proper support techniques, our caregivers help clients reduce the risk of slips and falls, while promoting confidence and independence in daily activities. This added level of support helps create a safer home environment and greater peace of mind for both clients and their families.
Yes. Our caregivers assist with activities of daily living, including bathing, grooming, dressing, mobility assistance, meal preparation, and light housekeeping.
At Peace In Home Healthcare Services, we understand that arranging care for a loved one is a very personal decision. The cost of home care depends on the type of support needed and the number of care hours required.
Our team works closely with families to create a care plan that meets your needs while remaining thoughtful of your circumstances. Home care services are typically privately funded, and in some cases insurance plans may help cover part of the cost.
As a general guide, non-medical home care services in Ontario typically range from approximately $27.50 to $45 per hour, depending on the level of support required. Our care coordinators are always happy to speak with you, answer your questions, and help you find the right care solution for your family.
Yes. At Peace In Home Healthcare Services, each in-home care visit typically has a minimum duration of 4 hours. This allows our caregivers to provide attentive, unhurried support and ensure that clients receive meaningful and consistent care during each visit.
Our services are designed to remain flexible and responsive to your needs. Families are not required to commit to long-term contracts, and care schedules can be adjusted, increased, or reduced with approximately 24 hours’ notice, depending on availability.
This approach helps ensure that every visit provides quality care, comfort, and dependable support for our clients and their families.
At Peace In Home Healthcare Services, our services are typically privately funded by clients or their families. However, some private insurance plans may reimburse or cover a portion of home care services, depending on the specific policy.
Coverage can vary between insurance providers, so we recommend checking with your insurance company to understand your benefits. Our team is also happy to provide documentation or invoices if required for insurance claims.
If you have questions about payment options, our care coordinators will gladly guide you through the available options and help you understand what may apply to your situation.
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In Ontario, Peace In Home Healthcare Services provides private home care services, which means they are typically not covered by OHIP (the Ontario Health Insurance Plan). However, some government-funded home care services may be available through Ontario Health atHome (formerly the Local Health Integration Network / Home and Community Care Support Services). Eligibility for these programs depends on a care assessment and available resources, and the level of support may be limited.
Many families choose private home care to receive more flexible scheduling, consistent caregivers, and personalized support tailored to their needs. In addition, some private insurance plans, veterans’ programs, or disability benefits may help cover part of the cost of home care services. Our team is always happy to answer questions and help guide families through the available options.
At Peace In Home Healthcare Services, care is designed to be flexible and available when families need it most, including evenings, weekends, and holidays. In some cases, different rates may apply for overnight care, weekends, or statutory holidays due to scheduling and staffing considerations.
Our team believes in clear and transparent communication, so any rate differences will always be discussed with you before services begin. If you have specific scheduling needs, our care coordinators will be happy to review the options and help you plan care that works best for your family.
Yes. At Peace In Home Healthcare Services, we believe that every client deserves care that is personalized, flexible, and thoughtfully designed around their unique situation.
Following an initial assessment, our team works closely with you and your family to develop a customized care plan based on your loved one’s routines, health needs, schedule, and personal preferences. The plan outlines the type of support, frequency of visits, and level of care required.
Because care needs can change over time, our services remain flexible and adjustable. Whether you require a few hours of support each week, daily visits, or more comprehensive assistance, we will work with you to ensure the care plan aligns with both your care goals and practical considerations.
Yes. Peace In Home Healthcare Services offers overnight care services to provide support and reassurance during the night. This service is ideal for individuals who may need assistance with mobility, bathroom visits, medication reminders, or general supervision while sleeping.
Our caregivers remain available throughout the night to help ensure the client’s comfort, safety, and peace of mind. Overnight care can also provide families with reassurance knowing their loved one is not alone and has professional support nearby if needed.
At Peace In Home Healthcare Services, we aim to make the payment process simple and convenient for families. Home care services are typically privately funded, and we offer several flexible payment options.
We accept pre-authorized debit (PAD), online bill payments, credit cards, debit cards, e-transfers, cheques, and cash payments. In some cases, private insurance plans may reimburse a portion of home care costs, depending on your individual policy.
If you have questions about payment methods or need documentation for insurance reimbursement, our team will be happy to assist you and help make the process smooth and straightforward.
Yes. At Peace In Home Healthcare Services, we understand that care needs can change over time. Our services are designed to be flexible and adaptable, allowing families to adjust care as needed.
You can increase or decrease care hours, modify visit times, or update the care schedule with approximately 24 hours’ notice, depending on availability. Our goal is to make sure the support provided continues to meet your loved one’s evolving needs.
Whether additional assistance is required during recovery or fewer hours are needed as independence improves, our team works closely with families to ensure care remains convenient, responsive, and tailored to each situation.
Yes. At Peace In Home Healthcare Services, our services are designed to be flexible and responsive to your loved one’s changing needs. Families are not required to commit to a rigid schedule, and care can be adjusted as circumstances evolve.
Once services begin, you may increase or decrease the number of care hours, modify visit times, or adjust the schedule by providing approximately 24 hours’ notice, depending on availability.
This flexibility ensures that care can be scaled up during times when additional support is needed or reduced as independence improves, allowing families to maintain the right level of assistance at every stage.
At Peace In Home Healthcare Services, we understand that care needs can change, which is why our services are designed to be flexible and family-centered. There is no long-term contract required to begin receiving care.
Families can arrange services based on their current needs, whether that means short-term support, recovery care, or ongoing assistance. Our goal is to provide dependable care while allowing you the freedom to adjust services as your situation evolves.
At Peace In Home Healthcare Services, we understand that schedules can change. To help ensure smooth coordination for both clients and caregivers, we kindly ask that families provide at least 24 hours’ notice when cancelling or modifying a scheduled shift whenever possible.
Providing advance notice allows our care team to adjust schedules appropriately and continue delivering reliable support to all clients. If unexpected situations arise, our care coordinators are always available to assist and help find the best possible solution.
At Peace In Home Healthcare Services, the safety and well-being of our clients is always our top priority. Our caregivers are trained to respond calmly and appropriately in emergency situations.
If a medical emergency occurs, the caregiver will immediately call emergency services (911) and ensure the client receives prompt assistance. They will also notify the designated family member or emergency contact and remain with the client until help arrives whenever possible.
Our team maintains clear communication with families and care coordinators, ensuring that any emergency is handled quickly, responsibly, and with the client’s safety in mind.
At Peace In Home Healthcare Services, clear and consistent communication is an important part of providing quality care. Our caregivers regularly observe and monitor the well-being of clients during each visit and communicate any noticeable changes in condition to both the care coordination team and the client’s family.
Families receive regular updates regarding their loved one’s health, comfort, and daily activities, helping them stay informed and involved in the care process. Caregivers and care coordinators remain accessible, and families are always welcome to reach out if they wish to check on their loved one’s status or discuss any concerns.
Our care coordination team stays closely connected with families, ensuring that any concerns or changes in condition are reviewed and discussed promptly. Support is also available 24 hours a day for urgent inquiries, helping ensure that important updates are addressed quickly and appropriately.
This open communication approach helps ensure that families remain informed, supported, and confident in the care their loved ones receive.
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At Peace In Home Healthcare Services, we believe that clear and ongoing communication with families is essential to providing quality care and peace of mind. Our communication process is designed to keep families informed, connected, and involved.
Primary Communication Channels
Direct communication with the caregiver: Families may contact the assigned caregiver to check on their loved one’s well-being and daily activities.
Dedicated care coordinator: Each client is supported by a care coordinator who serves as a primary point of contact. The coordinator stays in touch with families to discuss updates, answer questions, and address any concerns.
24/7 support availability: Our support team is available around the clock to assist with urgent inquiries or important updates.
Regular and Meaningful Updates
Families receive regular updates about their loved one’s condition, comfort, and overall well-being. These updates may also include information about how the care plan is working and whether any adjustments may be beneficial to better support the client’s needs.
Convenient Communication Methods
Updates and communication may take place through phone calls or text messages, depending on family preference. Families can also reach out at any time to request updates or discuss their loved one’s care.
This collaborative approach ensures that families remain fully informed, supported, and confident in the care their loved ones receive.
Yes. At Peace In Home Healthcare Services, family involvement is an important part of the care process. We believe that the best care outcomes come from a collaborative partnership between our care team and the client’s family.
Initial Assessment and Care Planning
The process begins with a conversation where families can share important details about their loved one’s needs, preferences, routines, medical appointments, dietary preferences, and any special requirements. This information helps our team create a personalized care plan tailored to the client’s lifestyle and individual situation.
Ongoing Communication and Adjustments
Families remain actively involved after care begins. We maintain open communication through caregivers and care coordinators, ensuring families receive updates and can discuss any concerns or changes. As needs evolve, the care plan can be reviewed and adjusted collaboratively to provide the most appropriate level of support.
A Partnership in Care
Our goal is to work closely with families to ensure their loved ones receive compassionate, personalized care that promotes comfort, dignity, and quality of life at home. By staying connected and involved, families can feel confident that their loved one is receiving the support they need.
You have multiple dedicated contacts at Peace In Home Health Care Services Services for concerns or questions, ensuring accessible and layered support.
Here is a clear summary of your contact options, based on the website:
| Contact Point | Role & When to Contact | How to Reach |
|---|---|---|
| Your Assigned Care Coordinator | Primary Contact. For ongoing care questions, plan adjustments, and non-urgent concerns. They facilitate communication. | Direct phone contact. They will be "in touch with you" and are your main liaison. |
| The Caregiver | Direct Care Contact. For daily updates, immediate questions about routines, or to check on your loved one's current status. | Contact them directly at any time. The company enables you to "reach our caregiver any time." |
| The 24/7 Support Team | Urgent & After-Hours Support. For urgent needs, emergencies, or concerns outside of regular hours. | Call the main line, as the team is "available at any time of need 24 hours a day." |
| Text Message Option | Alternative for Non-Urgent Communication. For quick updates or questions that don't require a phone call. | Ask your Care Coordinator for the dedicated text message phone number. |
Explore Our Home Care Services
Personal Care Assistance
Companion Care
Light Housekeeping
Medication Management
Meal Preparation & Nutrition
Dementia & Alzheimer’s Care
Respite Care For Families
Mobility & Transfer Assistance
Errands & Appointment Accompaniment
Seasonal Outdoor Maintenance
Home Safety & Maintenance
Palliative Care
